Return & Refund, Cancellation Policy

Shipping Policy:

• Our products, under the brand name VOOLIO, are shipped within 24 to 48 hours of order placing.
• Estimated delivery time is within 3-5 days.

Return Policy: Returns are accepted within 5 days for exchange only. If you wish to initiate a return, please contact us at info@vooliostore.com.

Terms & Conditions:

• The product should be in its original condition.
• Kindly pack the product(s) properly to prevent damage during transit.
• An email should be sent immediately to info@vooliostore.com with details (order number, full name, address, and description) if you want to initiate a return for exchange.

Refund Policy: Refunds will be processed within 7 days through the original method of payment for canceled orders or prepaid orders and Return to Origin (RTO).

Cancellation Policy: The cancellation request can be done within 24 hours of placing the order before Dispatching Your Product to you. If the order is shipped from the warehouse, it cannot be canceled.

Note: If a prepaid order gets RTO (Return to Origin) due to non-acceptance or non-availability, you will be provided with a refund within 7 days of receiving the undelivered product.

• We strictly offer Returns with Exchange only.
• Once an order has been delivered, there is no option for Return with Refund under any circumstances.
• Exchanges are applicable only for eligible cases such as size or style issues, and must comply with our exchange guidelines.
• To qualify for an exchange, the product must be unused, in its original condition, and returned with all original packaging within the stipulated return window.

 

Need help? Contact us at info@vooliostore.com