Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
- All
- Pre Sale Questions
- Technical + Theme Questions
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Yes, all our shoes are 100% original, authentic, and quality-checked before shipping.
Each product page has a Size Chart. Please check it before placing your order. If the size doesn’t fit, you can easily request an exchange/return.
Currently, we only accept online orders. However, if the size or fitting is not right, you can request an easy exchange/return within 7 days.
Orders are usually delivered within 3–5 business days, depending on your location.
Yes, we offer both Cash on Delivery (COD) and online payment options.
Technical + Theme Questions
Yes, once your order is shipped, you will receive a tracking link via email/SMS. You can use it anytime to check the live status of your delivery.
Absolutely! Our website is built on Shopify’s secure platform with SSL encryption, ensuring that your personal and payment details are completely safe.
Yes, our store is fully responsive, which means you can browse and shop easily from your mobile, tablet, or desktop.
At the checkout page, you’ll see a field called “Discount Code.” Simply enter your coupon code there, and the discount will be applied to your total.
Yes, you will receive an order confirmation email/SMS right after placing your order. We’ll also send updates when your order is shipped and out for delivery.